Free shipping over $40! Hurry, sale ends soon! (COVID-19 shipping delays are occurring; please expect longer than usual delivery times)

FAQ


Here are some meowy common questions we get asked. If there's something we missed, let us know by emailing hello[at]moondust.com.au

Are you just online or can I visit in person?

Not any longer, unfortunately! We were a retail store in Geelong that opened in May 2017, and now we've moved solely to our online store to reach all of our Aussie & American customers, far and wide.

Do you ship internationally?

We ship Australia wide, and are super pleased to announce we have just started shipping to the US, UK & Denmark.

 

We’ve got plans to expand further, so for all you international Moondust-ers... watch this space!

Speaking of shipping... how much you chargin', gurrrl?

The good news is that for Aussies, shipping is FREE for purchases $40 and over. Woop de woop!

For Australia, we offer standard shipping & express shipping.

For orders under $40, Standard shipping is $4.95. For orders over $40, Standard shipping is free.

Of course, if you simply can't wait for your Moondust treats to arrive (and why would you?!), you can select Express Shipping for $12 Australia wide. Up to you!

For our international customers, we currently offer standard shipping at a flat rate of $25, and free over $120.

Okay, gotcha... so when can I expect my goodies to arrive?

If you decide to go with standard shipping, it may take 5-6 business days to reach you (but often it's much quicker). For Express, it's 1-2 business days, baby.

Please note: the Covid-19 situation has significantly delayed our shipping, via Australia Post. We are experiencing delays of up to 2-3 weeks for standard orders, and even Express orders are not guaranteed next day delivery (usually within 3-4 days). Please be patient for your parcel and know that it is on its way!

How many pairs of socks do you own?

You don't want to know!

Are you obsessed with cats?

"Obsessed" is a strong word... but then again, paws. PAWS. They're just purrfect.